Turnaround of Indian Railways: A Tough Road Ahead?

Turnaround of Indian Railways: A Tough Road Ahead?
Case Code: BSTR500
Case Length: 9 Pages
Period: 2012-2015
Pub Date: 2016
Teaching Note: Available
Price: Rs.400
Organization: Indian Railways
Industry: Railways
Countries: India
Themes: Turnaround
Turnaround of Indian Railways: A Tough Road Ahead?
Abstract Case Intro 1 Case Intro 2 Excerpts

The Problems

One of the most pressing concerns for the Railways was safety. With the increase in passenger traffic and goods, the frequency of train accidents was increasing. This had raised doubts in the minds of the public about the safety of rail travel and the physical condition of the railway network – the wagons and coaches were known to be overage and the bridges distressed. Some of the other problems that IR faced were late running of trains, lack of passenger facilities including cleanliness at the railway stations, and lack of security arrangements on the trains, which resulted in thefts. While aspirational India wanted bullet trains, the consumers at the bottom of the pyramid wanted to avoid getting crushed to death at railway stations during festival rushes. To add to its troubles, the financial crunch had become a major hindrance to turning around the ailing IR (Refer to Table I for IR’s financial summary and to Table II for IR’s balance sheet). In 2014, Prabhu stated that to turn IR around and complete projects that had already been announced, huge investments of Rs. 6000 billion to Rs. 8000 billion were needed......

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